The Ritz-Carlton Experience

Learn How to Deliver an Elevated Customer Experience from The Ritz-Carlton Leadership Centre

What does one of the most successful global hotel chains have to teach real estate professionals about customer service and client experience? Everything.

Since its inception, The Ritz-Carlton – a leader in the hospitality industry – has achieved unparalleled success and profitability, while setting the Gold Standard for exceptional customer service, hospitality, reputation, and brand loyalty.

The hospitality leader’s award-winning processes all stem from its division known as The Ritz-Carlton Leadership Centre, which offers enriched presentations.

Meadowtowne is thrilled to have back The Ritz-Carlton Leadership Centre to present the Brand Differentiating Service | Delivering an Elevated Experience, which teaches attendees how the hospitality empire’s time-tested methodologies foster a culture of personalized service and genuine care albeit in-person or through virtual engagement.

And it just so happens that Royal LePage Meadowtowne agents, support team and special guests are invited to attend this one-of-a-kind virtual experience, which promises to transform areas of participant’s businesses and approach as well as vastly improve their client engagement and loyalty.

The session will take place online on Thursday, March 17, 2022 11:00 a.m and will focus on building loyalty to one’s brand and how to deliver an elevated customer experience.

During the engaging and interactive two-hour program, the Royal LePage Meadowtowne team will learn how The Ritz-Carlton’s time-tested methodologies foster a culture of personalized service and genuine care albeit in-person or through virtual engagement.

And by demystifying the legendary Ritz-Carlton mystique, participants will also walk away learning exactly how to anticipate and fulfill unexpressed needs, how to pivot quickly to customize interactions, and how to make indelible impressions that create passionate internal and external brand advocates.

Why You Should Attend:

According to The Ritz-Carlton, any brand not emotionally engaging with their customers risks losing those customers to a brand who will. And, in anxious times, consumers are especially likely to spend time and money where they feel safe and valued.

At The Ritz-Carlton, creating guests for life is an inherent part of doing business, because every staff member – who are referred to as ladies and gentlemen – is educated in the emotional and psychological aspects of service.

If you’re ready to learn what goes into The Ritz-Carlton’s award-winning ‘secret sauce’ and how you can apply these best practices to your business, you won’t want to miss out on this session.

Session Topics:

During the session, The Ritz-Carlton Leadership Centre will discuss the following topics:

1. Emotional Connection: A discussion about the difference between functional and emotional benefits and why this distinction is critical to brand loyalty.

2. The Ritz-Carlton Key Service Principles: An overview of the service principles that lead to authentic connections and the importance of psychology in service.

3. Optimizing Every Interaction: The five components that customers need and want in a service industry professional, regardless of organization or customer.

4. A Written Service Strategy: It is critical to offer a consistent customer experience. One of the ways this is achieved at The Ritz-Carlton is through the Three Steps of Service.

5. Creating a Legendary Experience: You will review how to anticipate customer needs through their service journey, including how to stay-in-the-moment to increase perception, customer relationship management best practices, and how to leverage surprise and delight techniques.

Next Steps:

If  you would like to learn about the highlights of the presentation held on March 17, 2022  of The Ritz-Carlton’s best practices and elevate your real estate experience.